Update: Was that a scam?

I have heard from Riobel and they have chosen to honor providing the replacement set. You know, things do happen and even in the most reputable of products sometimes something is faulty. Kudos to Riobel for excellence in customer service. I definately will by Riobel products again, they are fabulous. However, I will never again deal with Lokert-Ltd in Burlington and will never recommend them to anyone else.